Influencer marketing is on a collision course with the US Federal Trade Commission and its new guidelines for endorsements and testimonials in advertising. The revised guides span consumer endorsements, expert endorsements, endorsement by organizations, and disclosure of material connections between advertisers and endorsers. The FTC has already said it expects the revised guidelines to affect most businesses that advertise in the US.
Don’t hit the snooze button on this because you think expert influencers such as industry analysts are beyond the scope of the revised guidelines. Recall the case of Microsoft, META Group and the UK Advertising Standards Authority. The ASA upheld complaints that a Microsoft print ad comparing Linux and Windows(R) costs was misleading. The heart of the ad was a META Group benchmark study. (The Inquirer, 25 Aug 2004)
Duncan and I have written about these guides a few times (here and here). We know the revised guidelines are coming, we just don’t know when. Many, including Ogilvy’s John Bell, expect the new guides to go into effect as early as next month. An FTC spokesman told me this morning that the effective date has not been set; the revisions are still in staff discussion. However, I tend to give John his due. Seems likely that an advertising powerhouse like Ogilvy has an ear or two placed close to the FTC staff discussions.
The revised FTC guides deserve close scrutiny. In short, transparency is no longer an option. You need to provide information about where you’ve seeded free products, services or other considerations in exchange for an endorsement. You may also need to provide evidence of the grounds for an endorsement, including repeatable results that back up claims.
What can you do?
- Team up with lawyers to understand the implications for endorsements and testimonials and to agree on how you will accommodate these guides in your best practices, approval processes and influencer relations.
- Agree on a simple rating system for determining the risks associated with endorsements and testimonials already in use. Come up with one or two criteria that determine each level of risk — high risk, moderate risk or low risk. Keep it simple.
- Review the endorsements and testimonials you’ve already released and rate the risk associated with each. Remember, the new guides will apply evenly to endorsements you initiate and to unprompted endorsements you pick up and use. You are accountable for claims made in both types of endorsements. If you use an endorsement, you’re accountable for it. Come up with an action plan as needed.
- Use your risk ratings to update your approval process for future endorsements and testimonials.
Useful information links:
Old FTC Guides Concerning Use of Endorsements and Testimonials in Advertising
Proposed revisions to the FTC Guides Concerning Use of Endorsements and Testimonials in Advertising, published for public comment in November 2008 (this link opens a pdf)
Extension for submitting comments to the proposed revisions (this link opens a pdf)
FTC press release announcing the revisions, Nov 2008
Related posts at John Bell’s blog, Digital Influence Mapping Project
One of the top 10 questions we’re asked by new clients is, “what’s the best way to measure our influencer program?” Today, there’s no single “right” answer to that question. The answer varies according to the state and direction of the organization, its business objectives, and the market it’s addressing.
Each organization undertakes an influencer program for its own unique set of reasons. Even head-to-head competitors — targeting similar influencers in the same market — often declare different objectives and apply different measures.
That’s not to say there’s a lack of valid techniques for measuring the impact of influencer programs. Quite the contrary. It’s just that there’s no one-size-fits-all formula.
The Word of Mouth Marketing Association is one of the industry groups recognizing the need for a selection of valid measurement approaches. Their measurement research committee suggests that at least 4 measurement models deserve serious attention:
- Customer Value Matrix
- NetPromoter(TM) Economics
- Social Value of Opinion Leaders
- Conversation Value(TM) Model
Thought leaders like Ogilvy’s John Bell are paying attention, just as we are. These models will evolve rapidly. We can all help shape the thinking. We all have a hand in the rate of adoption.
Meanwhile, don’t hesitate to adopt a measurement model that makes sense for your organization.