Influencers are magnets. For example, we know that an influential keynote speaker is a sure-fire way to attract an audience. Yet, influencers are not simply intermediaries between us and our customers. They can also attract other influencers to our brands, our causes and our communities.
Robert Scoble demonstrated this dynamic to me during the Supernova ‘09 reception last month. I had approached to ask his opinion on the growing raft of influencer ranking tools and we got to talking more generally about how influence works. Within minutes, Mashable’s Ben Parr interrupted, intent on getting Scoble to say he’d attend an upcoming event. Scoble was having none of it, until Parr mentioned that a particular person would be there. That changed everything. Scoble turned to me and said, “See, that’s one way you influence me.”
You’re not likely to be in Ben Parr’s position, in terms of knowing the one precise name to drop and when to drop it. However, you can get there. Here are some simple tips on how to attract influencers with influencers.
1. If you have a 1:1 relationship in place, just ask. I know it seems too simple. However, the best way to find out is to ask. Pose the question in an appropriate context. Be upfront. You might explain that you’re building a larger circle of thought leaders, and want to include the people that they would most like to associate with. Or ask, “Who influences you? Who most influences your thinking?” If you’re producing a panel discussion ask your influencers to name their dream panel.
2. Create opportunities to discover and develop relationships between your influencers. Let influencers mingle by arranging dinners or adding social time to your business events. The key is to facilitate introductions and conversations without being a control freak. Don’t hover every minute: allow private conversations within the group. Stand back and observe the social dynamics. Then figure out what you learned and how to apply it to make your influencer marketing program even better.
3. Open the door to diverse people inside your organization. It’s good practice to assign an employee as a buddy to an influencer - but only to a point. Make it easy for influencers to tap into different parts of your company and get to know a mix of personalities and roles. Put this capacity into the DNA of your influencer marketing program. Examples include issuing a descriptive contact list, enhancing a private influencer portal with selected employee profiles, or involving different topical experts each time you brief your opinion leaders.
4. Watch for signs of trouble. Every one of us comes with baggage. It’s our nature. So, make no assumptions about who attracts who and who repels who. As you get to know influencers as people, you’ll find that some at competing companies enjoy opportunities to rub elbows while some who appear repeatedly at the same events and in the same press stories privately loathe each other.
Ask, watch, listen, think. Trust me, there’s just no app for that human touch.
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January 26th, 2010 at 7:25 pm
One of the more clear and intelligent pieces every written on “influencers” Barbara, thank you. Tweet, Friend, email, IM, Blog/Comment, whatever e-means you want to use to develop, maintain and keep fresh relationships is great. But true face-to-face (sorry all you telepresence vendors) just can’t be replaced. Your #3 suggestion might be difficult at some companies, the culture or the law (usually the same) might prohibit/limit those types of interactions. But it indeed IM (influencer marketing, not the other kind) should first and foremost endeavor to create trusted, professional, business relationships and nothing beats a real meeting of the minds. Love #2, create an environment for relationships to develop, and let them follow their own course.
January 26th, 2010 at 11:22 pm
Thanks Evan. I appreciate your comments. Having been to some of the events at HP, I know firsthand that you’re a master at putting people together.
Agreed, it can be difficult to loosen the corporate police mentality. I think it’s important to take even small steps in that direction. Winning relationships depend on good personal chemistry and keeping things - shall we say, interesting? Training and prepping a diverse group of employees for roles in influencer marketing can yield benefits in the long run.
January 27th, 2010 at 2:44 pm
Barbara, I’m glad you pointed out the value that influencers put on connections. Some influencers get their value from the quality of the knowledge they convey, others because they provide context or leadership and others because they broker relationships. All three benefit from getting connected with other influencers.
January 28th, 2010 at 4:54 pm
Great observation. I’m going to turn this into a graphic and repost it.
February 16th, 2010 at 1:18 pm
Barbara, Thanks for posting this. For some this sometimes falls to the wayside as a lower priority, but this post clearly explains the importance of human interaction. Great job.
Amanda